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CUSTOMER SERVICE


Dear customers,

To give you a better experience, Hekeda promises to provide the best service in the shortest time period.

When trouble occurs for your Hekeda machine, please get in contact with Hekeda post sale service immediately by the following ways.

1. Call the sales manager who sold the machine to you, tell him the machine production No. and machine troubles, and the sales manager will apply for post sale service for you. 

2. If you can not get in contact with the sales manager for some reasons, please confirm where you purchased the machine and call directly the corresponding post sale service of Hekeda.


Shenzhen Hekeda Ultrasonic Cleaning Equipment Co., Ltd.

Phone: +86-755-28175729 or +86-755-28175669

Email: support.sale@hekeda.cn

Contact: Mr. Cao 13714745863


Dongguan Hekeda Liquid Crystal Equipment Co., Ltd.

Phone: +86-755-28175551

Email: shoufu@hkdlcd.com

Contact: Mr. Jiang 13670286821


Suzhou Hekeda Ultrasonic Cleaning Equipment Co., Ltd.

Phone: +86-512-6578 5361

Email: suzhoua@hekeda.net

3. Please tell the staff of Hekeda post sale service your company name, machine production No. and machine troubles via phone. In the meantime, send an email to the email address of the post sale service stating as clearly as possible  the machine troubles with texts and pictures.

4. After being informed of the post sale service application, Hekeda will check the files for the corresponding machine immediately, propose a service plan and send an technician to your site for machine maintenance.


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